Shipping and Returns

Free Standard Shipping on Orders Over $35

Free Standard Shipping with any purchase of $35 or more. (subtotal is calculated before sales tax, and after coupons). Orders are typically shipped within 3 business days.

Shipping/Delivery Time & Pricing

  • Shipping Time: 5-10 Business Days via USPS
  • Delivery is dependent on your location

We currently charge a flat rate of $2.95 for standard shipping.  If your order qualifies for Free Shipping, you will be given a free shipping option at checkout, identified with “Free Shipping”. If you select a shipping method other than Free, shipping charges will apply and will not guarantee faster delivery.

If you have a concern about delivery or shipping times please contact us before you place your order, and we will try our best to accommodate your request.
 
All orders include a tracking number that will be emailed to you when your package is shipped.  It may take 12-24 hours for USPS to update their system with tracking information.

Do we ship internationally?

We currently only ship to the United States.

How do we ship?

First Class Mail or 2-3 Day Priority (this is chosen at our discretion to ensure your package arrives in a timely manner) – Your shipment will arrive via USPS. We do not require a signature for delivery.

Additional information

Items we offer are handcrafted or made to order.  Please allow us to take our time in making these items special for you!  

 


Return, Exchange & Cancellation Policy

Please measure your pet prior to ordering to ensure your are purchasing the most suitable product for your pet’s size and requirements.  Length and width information is provided on each of our products.  If you need assistance in choosing a size, please contact us and we’ll be glad to help.

Beach Biscuit products are not suitable for tie-outs and are not to be used for this purpose.

The nylon, hardware and construction of our products is about as tough as you can get.  But as we note on each product, decorative ribbon and fabric can be sensitive to biting, chewing, nail scratching or other harsh use, and will fray under those conditions.

By placing an order with Beach Biscuit, you accept responsibility for the use of our products.

**Harnesses are made-to-order, and due to the custom nature of this product returns and exchanges are NOT accepted.**

Return Policy

If you purchased a collar directly from beachbiscuitlove.com and would like to return it within 30 days, we will gladly issue you a refund for the item, minus $2.95.  Return shipping costs are at the customer’s expense.  Returned items must be in perfect, un-used condition. To initiate a return, exchange, or cancellation, please contact us using our Contact page, or email admin@beachbiscuitlove.com, to receive authorization and instructions.  Unauthorized returns will not be accepted and do not guarantee a refund.  

Order Cancellations

Orders can only be canceled prior to shipment.  If you wish to cancel an order, please contact us immediately to ensure it can be cancelled before shipping. To initiate a return, exchange, or cancellation, please contact us here.

Exchanges

If you purchased a collar directly from beachbiscuitlove.com and would like to exchange it within 60 days, we can make an exchange for any item of equal or lesser value.  Return shipping costs for the exchange are at the customer’s expense. Items for exchange must be returned in perfect, un-used condition. To initiate a return, exchange, or cancellation, please contact us here with the order # to receive exchange authorization and instructions.  Unauthorized returns will not be accepted and do not guarantee an exchange.

Gift Exchanges

If you received a collar from beachbiscuitlove.com as a gift and would like to exchange it for an item of equal or lesser value, items for exchange must be returned in perfect, un-used condition.  Return shipping costs for the exchange or return are at the customer’s expense. To initiate an exchange, please contact us here with the order # to receive authorization and instruction.  Unauthorized returns will not be accepted and do not guarantee an exchange or store credit.