Return, Exchange & Cancellation Policy

Return Policy

If you purchased an item directly from beachbiscuitlove.com and would like to return it within 30 days, we will gladly issue you a refund or exchange.  There are NO restocking fees but return shipping costs are at the customer’s expense.  Returned items must be in perfect, un-used condition. To initiate a return, exchange, or cancellation, please contact us using our Contact page, or email info@beachbiscuitlove.com, to receive detailed instructions and a return authorization number. Unauthorized returns will not be accepted and do not guarantee a refund.  

Order Cancellations

Orders can only be canceled prior to shipment.  If you wish to cancel an order, please contact us immediately to ensure it can be cancelled before shipping. To initiate a return, exchange, or cancellation, please contact us here.

Exchanges

If you purchased an item directly from beachbiscuitlove.com and would like to exchange it within 60 days, we can make the exchange free of charge. Return shipping costs for the exchange are at the customer’s expense. Items for exchange must be returned in perfect, un-used condition. To initiate a return, exchange, or cancellation, please contact us here with the order # to receive detailed instructions and a return authorization number. Unauthorized returns will not be accepted and do not guarantee an exchange.

Gift Exchanges

If you received an item from beachbiscuitlove.com as a gift and would like to exchange it, items for exchange must be returned in perfect, un-used condition.  Return shipping costs for the exchange or return are at the customer’s expense. To initiate an exchange, please contact us here with the order # to receive detailed instructions and a return authorization number. Unauthorized returns will not be accepted and do not guarantee an exchange or store credit.